House Rules

Gusts & Visitors

• All Guests and All Visitors must be registered with Operator at least 24-hours in advance (and valid IDs should be presented to the Operator and to the community security/reception), else access may be delayed or rejected.
• Both Guests and Visitors must comply with House Rules and Community Regulations and procedures as set out by security services.
• Children under 14 should be supervised in all recreation areas.
   Guests are responsible for the behavior of their visitors and for ensuring that Visitors comply with these House Rules.
• Maximum number of visitors allowed is one adult and one child under 14 years of age per bedroom, with no more than six visitors, except with the approval of the building or
   residential community management and the Licensee’s approval regarding the largest number of guests in special circumstances, not counting a domestic worker or guards room.
• The maximum number of visitors allowed per Unit is two adults and two children under 14 years of age per master bedroom or studio, two adults and one child under 14 years of age per additional bedroom, and only one person per domestic worker or guard.
• Visitors are allowed to enter the Property anytime between 8am until 10pm time frame only.

Community rules

• Guests and their visitors must understand and respect that all our Holiday Homes are located in residential (family-oriented and not business or commercial oriented) communities and hence
• Guest and visitor behavior should be reflective of a family environment.
• Respect residential amenities and the security of the property and as well as neighbors.
• Refrain from any uncivilized / inappropriate behavior.
• Not conduct any illegal or commercial activities inside the property and the premises at any time during their stay.
• It is solely the main guest’s (and not the Operator’s) responsibility to ensure that all guests are following the government’s set restrictions and rules at all times.
• Our Company and/or the Community Management and/or the Security and/or the DTCM have full rights to reject the entry (or demand for relocation) for any guest or their visitor, should such guests/visitors be found to be strictly violating restrictions and rules as set by UAE and Dubai Government or found to be endangering well-beings of neighbors and/or the neighborhood. No refunds or compensation will be offered to the guests in such and similar cases.
• Guests must not create noise that is offensive to neighbors, during arrival and departure and at any time during occupancy, especially between 10pm-8am. Noise is considered to be too loud if it can be heard by an adjacent neighbor when inside their house with their windows and doors closed.
• Guests are not allowed to enter or use neighbor’s premises including their property, backyard/patio, yard, garden, pool or personal items such as boat, kayak, toys, tools, chairs, etc.
• Guests must notify the Operator of any disputes or complaints from neighbors as soon as is practicable.
• Guests and Visitors must not engage in anti-social behavior and must minimize their impact upon the residential amenity of neighbors and local community.

Additional Responsibilities

Guest must:

• Use the property/facilities such as spa/swimming pool/gym, etc. only at designated areas and use them only at their own risk and liability;
• Inspect the Property upon checking-in to assure that fittings and furnishings are complete and functional at the time of check-in; if any item is found missing, damaged, stained, children unfriendly or dis-functional then report to Operator within first 6 hours. Guest is fully responsible for costs to the Property for such major damages that are not reported to Operator on time
• Accompany their children in all areas including but not limited to the pool, gym, beach, sea, spa, balcony, terrace, backyard, bedroom and bathrooms and be fully responsible for the safety and well-being of their children.
• Guest is solely responsible for checking, storing & collecting all his personal belongings or valuable items. Operator bears zero-liability against forgotten or lost items.

Gatherings and functions

Check in and check out procedures

• Standard check in time is 2:00PM and checkout is at 12:00 pm for apartments, unless otherwise arranged with Operator, the set check-out time is crucial for the cleaning team to perform housekeeping duties and to prepare the property for next guest. Therefore, unauthorized late check-outs or in the event the housekeepers cannot enter the Property due to a delay caused by the Guest for any reason – then the Guest will be subject to automatic charge of full-night cost.
• Early check-in/checkout is subject to availability first and prior written Operator’s approval is required. Any unapproved early check is subject to availability and extra charge of full night cost will automatically apply.
• When absent from the Property the Guest shall close and lock all windows and doors to maintain security and prevent dust, rain and water damage.
• If the Guest is absent from the Property for more than 7 calendar days in a row, then the Guest must notify to the Operator about such absence and allow the Operator to conduct regular inspections to avoid potential water leakages or other unfortunate events.

Use of community facilities

• The swimming pool/spa must be used only between the hours as set by the community management or Operator.
• No glassware is permitted in the pool.
• Guests and visitors must take all reasonable safety measures regarding the swimming pool and spa, in particular with respect to safety risks to children.

Barbeque

Smoking

• Smoking of cigarettes STRICTLY PROHIBITED indoors/inside the Property at all times.
• Smoking of shisha / hookah is NOT allowed indoors or outdoors for security reasons

Waste Disposal

• Guests must dispose of garbage and recycling in accordance normal practice at the Unit and building or community and in the allocated bins and areas.
• Guests must not leave rubbish in public or common areas.
• Guests must comply with requirements in relation to the relevant garbage and recycling collection days, as well as any requirements relating to the disposal of garbage or waste minimization.

Parking

• Guests and visitors are to comply with parking regulations and other requirements set out by Operator and show consideration to neighbors and other vehicles.
• Guests and visitors are supposed to park only in the designated place(s) and to the maximum number of vehicles as instructed by the Operator.